08/29/03
8:30 AM
Meeting
Minutes from Conference call between Bolton Management/Maintenance and Village
Association Advisory Committee:
-Attendees:
Tina Fries, Mike Gallas, Dan Izor, Steve Butler and Kurt Ries
Next Village Advisory Committee
Maintenance conference call with Bolton Property Management/Maintenance
-Friday
09/05/03 8:30 AM EST
New
Village Condo Maintenance Supervisor:
Bolton Valley Management has hired a new
Maintenance Supervisor, Steve Butler.
His responsibility includes the Village
Condominium maintenance activities.
Steve Butler 802.434.3444 x1051
email
active by 09/03/03 sbutler@boltonvalley.com
Need to understand and agree on the following Village Association
and Bolton Management/Maintenance procedures:
Work
Order Process -- Action Tina Fries/Mike Gallas
Define and document the proper process for
engaging Bolton Property Management
-Bolton management, is proposing a centralized repository for management
to track Work Order related information and cost
-This Work Order tracking 'Punchlist'
is in the form of a spreadsheet that is updated regularly
-It was agreed Village Condo committee would receive the Bolton Work Order tracking list on a weekly basis for
review on Friday calls
-Not in place as of 08/29/03, target to start using next week
-Village Condo Maintenance Task List needs to transferred to Bolton Work
Order Spreadsheet
-It was agreed that Village Condo Committee would be part of the
formalizing of Work Order procedure
-We discussed various scenarios that will need to be accommodated by the
process
-Kurt has received preliminary flow diagram of the Bolton Work Order
process
-Bolton has agreed to formalize the agreed upon procedure in a document
for distribution to the owner, targeting a draft end of next week
-Bolton Property Management must agree to the process
-Village Condominium Directors and Committee members must agree to the
process
Maintenance
Owner Notification Policy -- Action Tina Fries
-Maintenance must be scheduled with owner if entry is needed in
non-emergency situations
-Note on door is not acceptable
-Bolton Property Management agreed the owners will be notify
-Tina stated the Notification Policy emailed to her on 08/10/03 was
acceptable
-Please note the 08/10/03 does not include email notification of the
owners
-Notification Policy used for the Fire Sprinkler Inspection on 08/26/03
-Kurt raised concern that Joe Kareivis had Bolton vary from the policy,
Kurt to discuss with Joe
-Kurt received fax with updated Village Contact List for phone numbers
-Need unit #123, #224 owner information to update Village Contact List
phone and address
-Smoke alarm checks were not performed during Fire Sprinkler inspection
-Dan suggested email as an excellent vehicle for notifying owner, please
not this is currently not in the agreed policy
-Discussed not all owners use email
-Another option we are exploring is asking each owner to dictate the
procedure Bolton to follow, via a memo with available options
ie no entry without specific
authorization, no authorization needed, best effort to contact, ect...
Village
Emergency Procedures -- Action Dan Izor
Advisory Committee compiled contact list of owners and utility
phone numbers
Need to review Bolton Management procedure
-Village Condo Building A/B Layout diagrams, ie floor plan, ie PrePlan
-Existing Emergency procedures, contacts, evacuation
-Request made for information on 06/03/03
-Discussed the dangers of having just anyone shut off alarms, sprinkler,
etc...
-Dan discussed the virtues of Sprinkler system monitoring
-Village Association to evaluate cost of installing monitoring equipment
-ROM est 2 phone lines $70/mon, install
$200-300, monitor fee $250-300/mon
-Last
Village annual meeting indicate association budgeted for
-Dan pursuing Bolton Management procedures for the various Associations
-Dan to provide emergency number for owners to call by 09/05/03
-Dan working with Mike to provide draft of emergency procedures 09/05/03
Reviewed/Updated Village Maintenance Task List -- Action Steve
Butler/Kurt Ries
-See attachment for latest updates, or the Village Association Web Site
-Need projected/actual cost and timelines
Top
two maintenance issues from Task List:
1.)
Repair of Rot/Mildew on exterior of buildings -- Action Kurt Ries
The Rot and Mildew issues with the
exterior of the building is a major issue. We are not address the root cause of
the problem and concerns are being raised because of, past drainage issues,
vertical installation of the siding, and siding improperly joined is
attributing to on-gong repair issues. A Siding contractor is coming to inspect,
provide estimates and timelines on prepping for vinyl siding on the buildings
08/09/03.
Village Association needs to insure the
maintenance and repair being performed is conducive to siding preparation and
installation. The cost of some repairs maybe better channeled toward siding prep/installation rather than
on-going repair activities. Village Association investigating low interest loan
options while we still have money in the bank.
We have a siding and window replace quote
from All Season Siding as of 08/18/03.
-Association to advise Maintenance
-Believe it is very important to have same contractor do repair as well
as the siding, $86.9k
-All season can do window replacement and rot repair of complex
Bolton Management strongly suggesting to
Village Association
-A 3rd party engineer spec out the project to insure gets done properly
-Bolton can do a walkthrough and precontract meeting, but does not feel
comfortable dictating specification requirements on the project
-Kurt discussed the need for competent contractors that we can trust to
perform the job properly
-Kurt is concerned that we do not have a plan to move forward, Kurt to
discuss with Joe
2.)
Sinking of Building B, second Ramp, Retaining wall and Parking Lot water
drainage issue -- Action Dan Izor
Concerns are being raised that the Village
Association/Bolton Maintenance is not addressing the root cause of Village Condominium, Building B, Parking Lot
Trash/Recycling shed water drainage, Retaining wall damage and associated Ramp
support sinking issues. We reviewed pictures of the damage posted on the
Village Association Web Site.
We need to insure the parking lot water
drainage issue is resolved before, allocating funds to resurface the parking
lot, repair water run off trenches in the shed, repair/replace Retaining wall , or addressing Ramp support sinking issues. It was also
discussed the possibility of tearing down the building B trash shed as it is
not used to assist in facilitating
proper water drainage from the parking lot.
The parking lot needs to be grated, rolled
and resurfaced to facilitate proper water drainage.
Dan looking into Village Parking Lot
excavation costs in association with other excavation activities on the
mountain.
Mike commented this is something we should
consider having an engineer look at
-We discussed the Building Inspection performed in May 28, 2003
-Dan mention the mountain does not currently have contractors to do this
work
-Dan suggested the parking lot and retaining wall be done together by
excavator
Bolton has approached contract Dave Roger
to perform needed repairs to ramp support
-Dave Rogers is contracted to perform work at Courtside
-Dan to get cost estimates from Dave Rogers by 09/05/03
Discussed the repair of the ramp support could be done before retaining wall
and parking lot
-Kurt concerned that parking lot drainage and retaining wall issues need
to be address before or shortly after the repair of ramp support
Bolton to get cost estimates for the
excavation needs of parking lot and retaining wall
-Dan is pursuing
Village Committee getting estimates on
from excavation contractors
-08/19/03
David contacting Gene Armstrong for advice and estimates
-Kurt is concerned that we do not have a plan to move forward, Kurt to
discuss with Joe
Additional
Maintenance Task Issues Discussed:
Ramps painting is not complete they are
halve primed, and left for foot traffic
-Steve to complete next week
-This activity has been approved by the Association
Steve to compile a list of tasks, if any
that Big Time Builders need to complete what they started
-#226 door sill is missing
-Kurt is looking for cost break down of the rot repair around doors
Roofing tasks are not complete, not
certain what is left
-Steve to compile list by 09/05/03 of remaining items and pursue repairs
Joe has requested Maintenance to Band-Aid
#221 repairs
-Discussed the sill is completely rotted out, nothing to fasten plywood
to
-Steve to look at and offer Band-Aid suggestion 09/05/03
-Village Association continues to pursue resolving with owner
Water damage repairs/restoration from
05/16/03 not complete
-Delay of receiving insurance payment has prevented flooring from being
installed #126
Outside Light timers not working,
electrician believes short in underground wiring
-Cost estimated at $2, 000 - $3,00 to repair
-Kurt to discuss with Joe for approval to pursue
Laundry Room
-Ceiling sheet rock has been cut out
-Maintenance believes a roof leak is causing the issue with ceiling and
Door sill
-Kurt to discuss with Joe for approval
Shed door on backwards
-Steve following up
Kurt to work with Joe to compile remaining
Building Inspection report activities to Maintenance Task list
Miscellaneous
Kurt discussed with Joe on 08/11/03 in
regards to the Vent pipe extensions, we
will not do at this time
Kurt discussed with Joe on 08/11/03 in regards to the painting of the door, we
will not do at this time
Kurt discussed with Joe on 08/11/03 in regards to replacing exterior light
fixtures, we will not do at this time
Two of the windows installed in Unit #126
are not the same as the other replacement windows.
-Windows are white vinyl and one is actually painted to match the rest
-Not the grey aluminium clad windows used in the other installations
-Concerns are being raised Maintenance is not consistently using same
make/models of windows
-Dan mentioned these windows are not flashed properly either
Thank you once again, to you and your
staff for their time and assistance in this matter,
-Kurt
===================================================================================================
08/22/03
8:30 AM
Meeting
Minutes from Conference call between Bolton Management/Maintenance and Village
Association Advisory Committee:
-Attendees:
Tina Fries, Mike Gallas, and Kurt Ries
Next Village Advisory Committee
Maintenance conference call with Bolton Property Management/Maintenance
-Friday
08/29/03 8:30 AM EST
New
Village Condo Maintenance Supervisor:
Bolton Valley Management has hired a new
Maintenance Supervisor, Steve Butler, his responsibility includes the Village
Condominium maintenance activities.
Steve has replaced Garth Warren in this
capacity. Steve lives in Waitsfield and
brings to the table a breadth of experience and will be integral part of
helping to formalize the procedure and process to be used by Bolton and the
Associations.
Need to understand and agree on the following Village Association
and Bolton Management/Maintenance procedures:
Work
Order Process -- Action Tina Fries/Mike Gallas
Define and document the proper process for
engaging Bolton Property Management
-Bolton management, is proposing a centralized repository for management
to track Work Order related information and cost.
-This Work Order tracking 'Punchlist'
is in the form of a spreadsheet that is updated regularly
-It was agreed that Village Condo Committee would be part of the
formalizing of Work Order procedure
-It was also agreed Village Condo committee would receive the Bolton Work Order tracking list
on a weekly basis for review on Friday calls
-Bolton has agreed to formalize the agreed upon procedure in a document
for distribution to the owner, targeting a draft end of next week
-We discussed various scenarios that will need to be accommodated by the
process
-Steve Butler experience will invaluable input to the procedure
-Bolton Property Management must agree to the process
-Village Condominium Directors and Committee members must agree to the
process
Maintenance
Owner Notification Policy -- Action Tina Fries
-Maintenance must be scheduled with owner if
entry is needed in non-emergency situations
-Note on door is not acceptable
-See Village Contact List for phone numbers
-Bolton Property Management agreed the owners will be notify
-Tina reviewing the proposed procedure emailed to Tina 08/10/03 for
approval, see attachment below
-Dan suggested email as excellent vehicle for notifying owner
-Discussed not all owners use email and one does not have phone
-Review of the latest draft next week call, need a fall through
alternative when owner unresponsive
-Another option we are exploring is asking each owner to dictate the
procedure Bolton to follow, via a memo with available options
ie no entry without specific
authorization, no authorization needed, best effort to contact, ect...
Village
Emergency Procedures -- Action Dan Izor
Advisory Committee compiled contact list of owners and utility
phone numbers
Need to review Bolton Management procedure
-Village Condo Building A/B Layout diagrams, ie floor plan, ie PrePlan
-Existing Emergency procedures, contacts/procedures
-Request made for information on 06/03/03
-Discussed the dangers of having just anyone shut off alarms, sprinkler,
etc...
-Dan pursuing Bolton Management procedures for the various Associations
-Dan discussed the virtues of Sprinkler system monitoring
-Village Association to evaluate cost of installing monitoring equipment
-ROM est 2 phone lines $70/mon, install
$200-300, monitor fee $250-300/mon
-Last
Village annual meeting indicate association budgeted for
-Dan on vacation this week, will update next week
Reviewed/Updated Village Maintenance Task List -- Action Steve
Butler/Kurt Ries
-See
attachment for latest updates, or the Village Association Web Site
-Need
projected/actual cost and timelines
-Did
not discuss detail, only top two issues shown below
-Will
follow up with Steve next week
Top
two maintenance issues from Task List:
1.)
Repair of Rot/Mildew on exterior of buildings -- Action Kurt Ries
The Rot and Mildew issues with the
exterior of the building is a major issue. We are not address the root cause of
the problem and concerns are being raised because of, past drainage issues,
vertical installation of the siding, and siding improperly joined is
attributing to on-gong repair issues. A Siding contractor is coming to inspect,
provide estimates and timelines on prepping for vinyl siding on the buildings
08/09/03.
Village Association needs to insure the
maintenance and repair being performed is conducive to siding preparation and
installation. The cost of some repairs maybe better channeled toward siding prep/installation rather than on-going
repair activities. Village Association investigating low interest loan options
while we still have money in the bank.
We have a siding and window replace quote
from All Season Siding as of 08/18/03.
-Association to advise Maintenance
-Believe it is very important to have same contractor do repair as well
as the siding, $86.9k
-All season can do window replacement and rot repair of complex
2.)
Sinking of Building B, second Ramp, Retaining wall and Parking Lot water
drainage issue -- Action Dan Izor
Concerns are being raised that the Village
Association/Bolton Maintenance is not addressing the root cause of Village Condominium, Building B, Parking Lot
Trash/Recycling shed water drainage, Retaining wall damage and associated Ramp
support sinking issues. We reviewed pictures of the damage posted on the
Village Association Web Site.
We need to insure the parking lot water
drainage issue is resolved before, allocating funds to resurface the parking
lot, repair water run off trenches in the shed, repair/replace Retaining wall , or addressing Ramp support sinking issues. It was also
discussed the possibility of tearing down the building B trash shed as it is
not used to assist in facilitating
proper water drainage from the parking lot.
The parking lot needs to be grated, rolled
and resurfaced to facilitate proper water drainage.
Dan looking into Village Parking Lot
excavation costs in association with other excavation activities on the
mountain.
Mike commented this is something we should
consider having an engineer look at
-We discussed the Building Inspection performed in May 28, 2003
-The mountain does have facilities to some excavation, if we know what
needs to be done
In addition to the Bolton, Village
Committee getting estimates on from excavation contractors
-08/19/03
David contacting Gene Armstrong for advice and estimates
Miscellaneous
Kurt discussed with Joe on 08/11/03 in
regards to the Vent pipe extensions, we
will not do at this time
Kurt discussed with Joe on 08/11/03 in regards to the painting of the door, we
will not do at this time
Two of the windows installed in Unit #126
are not the same as the other replacement windows.
-Windows
are white vinyl and one is actually painted to match the rest
-Not
the grey aluminium clad windows used in the other installations
-Concerns
are being raised Maintenance is not consistently using same make/models of
windows
Thank you once again, to you and your
staff for their time and assistance in this matter,
-Kurt
=================================================================================================================
Tina-
Yes, we are off to a
good start, thank you and your staff for their time and expertise in assisting
the Village Association in meeting our building maintenance objectives. We need
to keep the momentum going, as we have some challenges ahead of us.
08/08/03 8:30 AM
Meeting Minutes from Conference call between Bolton
Management/Maintenance and Village Association Advisory Committee:
-Attendees: Tina Fries, Dan Izor,
Garth Warren and Kurt Ries
Next Village
Advisory Committee Maintenance conference call with Bolton Property
Management/Maintenance
-Friday 08/22/03 8:30 AM EST
Discussed the need to understand and agree
on the following Village Association/Bolton Management/Maintenance procedures:
Work Order Process
Define and document
the proper process for engaging Bolton Property Management
-This should be some form of a (existing??)
Work Order document that can be tracked
-Bolton Property Management must agree to
follow the process
-Village Condominium Directors and Committee
members must agree to follow the process
-Time constraints prevented us from
discussing this in depth, we will continue to pursue
Maintenance Owner Notification Policy
-Maintenance must be scheduled with
owner if entry is needed in non-emergency situations
-Note on door is not acceptable
-Leaving message on Owners answering
machine is acceptable
-If no answer machine, best effort
to contact owner is acceptable
-See Village Contact List for phone
numbers
-Tina agreed she can assist in making
the needed phone calls for scheduling with owners
-Bolton Property Management agreed
to the process and Kurt will notify Owners
Proposed wording for
the August Village Association Newsletter to Owners:
Owner Notification Policy:
In accordance with
the Bolton Valley Village Condominium By-Laws, Maintenance must schedule entry
into a privately owned unit, in non-emergency situations.
Excerpt from Bolton
Valley Village Condominium By-Laws:
Section 2, MAINTENANCE AND REPAIR
d) An owner shall grant the right of entry
to the Association or management agent, whether anyone is present therein or
not, in case of any emergency threatening damage to such unit or to another
unit or units or for the purpose of performing installations, alterations or
repairs to the mechanical or electrical services, provided that requests for
entry are made in advance and that such entry is at a time convenient to the
owner.
Bolton Property
Management has agreed to the following Owner Notification Policy:
In the event of an nonemergent
need to access a privately owned unit,
Bolton Property Management will initiate a phone call at a minimum of 48 hours
or in a time critical need, as early as possible to the Owners phone number as
listed on the Village Condominium Contact List document.
If Maintenance is
unable to reach the Owner, Maintenance
will leave a message on telephone answer machine with at minimum, the following
information:
-Maintenance contact phone number
-Why Maintenance needs entry
-Time and date Maintenance will
enter the unit
-Owner to advise Maintenance contact
if there is an issue with the proposed date and time
If Maintenance does
not receive a response from the Owner, Maintenance will enter the unit at the
proposed date and time.
If Maintenance is unable
to reach owner and no telephone answering machine is available, Maintenance
will make a best effort attempt at contacting the owner, and will enter the
unit at the proposed date and time
unless advised otherwise by the Owner.
Maintenance will always
knock on the door first and allow a reasonable amount of time for the door to
be answered before entering.
Village Emergency Procedures
Advisory Committee compiled contact list of
owners and utility phone numbers
Need to review Bolton Management procedures
-Village
Condo Building A/B Layout diagrams, ie floor plan
-Existing
Emergency procedures, contacts/procedures
-Request
made for information on 06/03/03
-Discussed the dangers of having
just anyone shut off alarms, sprinkler, etc...
-Dan pursuing Bolton Management
procedures for the various Associations
-Dan discussed the virtues of Sprinkler system monitoring
-Village Association to evaluate
cost of installing monitoring equipment
-ROM est 2 phone lines
$70/mon, install $200-300, monitor fee $250-300/mon
Reviewed/Updated Village Maintenance Task
List
-See attachment for latest updates,
or Village Association Web Site
Two issues we need stop, step back and take
a close look at what we are doing.
-Repair of Rot/Mildew of exterior of
buildings
-Sinking of Building B, second Ramp,
Retaining wall and Parking Lot water drainage issue
1.) Repair of Rot/Mildew on exterior of buildings
The Rot and Mildew issues
with the exterior of the building is a major issue. We are not address the root
cause of the problem and concerns are being raised because of, past drainage
issues, vertical installation of the siding, and siding improperly joined is
attributing to on-gong repair issues. A Siding contractor is coming to inspect,
provide estimates and timelines on prepping for vinyl siding on the buildings
08/09/03.
Village Association
needs to insure the maintenance and repair being performed is conducive to
siding preparation and installation. The cost of some repairs maybe better
channeled toward siding
prep/installation rather than on-going repair activities. Village Association
investigating low interest loan options while we still have money in the bank.
Kurt to continue
discussions with Owners and Joe Karevis to advise Maintenance.
2.) Sinking of Building B, second Ramp, Retaining wall
and Parking Lot water drainage issue
Concerns are being
raised that the Village Association/Bolton Maintenance is not addressing the
root cause of Village Condominium,
Building B, Parking Lot Trash/Recycling shed water drainage, Retaining wall
damage and associated Ramp support sinking issues. We reviewed pictures of the
damge posted on the Village Association Web Site.
We need to insure
the parking lot water drainage issue is resolved before, allocating funds to
resurface the parking lot, repair water run off trenches in the shed, repair/replace Retaining wall , or
addressing Ramp support sinking issues.
It was also discussed the possibility of tearing down the building B trash shed
as it is not used to assist in
facilitating proper water drainage from the parking lot.
The parking lot
needs to be grated, rolled and resurfaced to facilitate proper water drainage.
Dan looking into
Village Parking Lot excavation costs in association with other excavation
activities on the mountain.
Kurt to publish window replacement cost in
Village Association August Newsletter:
Proposed wording for
the August Village Association Newsletter to Owners:
Unit Window Replacement:
Please continue to contact Garth Warren of
Bolton Property Maintenance in regards to needed window replacements in your
unit this will insure we continue to weather tight our buildings.
Bolton Valley
Property Management is quoting the following cost on window replacement, please
note that this is the actual cost to the Owner and not an estimate.
The window/patio door prices are as follows:
Single Pane
$ 500.00
Double Pane
$ 920.00
Triple Pane
$1250.00
Patio Doors
$1350.00
Prices include
installation along with trim inside and out. Painting of the inside trim is not
included in the above mentioned pricing and at the owners discretion, the
inside trim can be painted at an additional cost of $72.00 per job.
Miscellaneous Items:
Kurt to speak with
Joe in regards to the Vent pipe
extensions, we may not need done and advise Maintenace
Kurt to continue
discussions with Joe in regards to the painting of the door and advise Owners
and Maintenace
--Association to advise Maintenance
on paint and color, if wish to pursue
An item of
discussion we missed, two of the windows installed in Unit #126 are not the
same as the other replacement windows.
-Windows are white vinyl and one is
actually painted to match the rest
-Not the grey aluminium clad windows
used in the other installations
-Concerns are being raised
Maintenance is not consistently using same make/models of windows
Folks please advise
of any misstatements or additional comments/suggestion you would like to see in
the minutes or Newsletter.
Please do not
hesitate to contact me with any questions or concerns, email is always best,
-Kurt
===================================================================================================
Notes from discussion between Kurt Ries
and Garth Warren 07/27/03 1:00 PM:
-Reviewed Owners Task list; Garth, Tina and Kurt to gather
details, dates and cost on weekly conference call
-Tina Fries is compiling a spreadsheet on Building Inspection
report for Maintenance tasks
-List of open Maintenance tasks, Work Orders #, dates and
cost is unavailable, Kurt, Garth and
Tina to compile
-Issues with unit #221 Terese Ayers, needs to be resolved ASAP,
Garth has given Terese quote on the windows and doors
-Building Inspection Report Roof tasks are not complete,
contractor returning on Friday 08/01/03
-Maintenance
unaware of Work Order process and to notify Mike Rosenfield as contact
-Maintenance felt the Roof repairs are a Band-Aid and the roof
should be replaced
-Ramp support brackets replacement complete on 07/28/03, did not
use stainless steel brackets
-Fire/water damage units targeted for completion 08/01/03
-Garth getting estimate for Labor/Material cost of plastic decking
planks to replace Ramp walkways, versus painting every year
-Discussed the objective of exterior vinyl siding, Maintenance
mentioned the intent was a four-year plan,
starting with doors
windows and exterior rot, Joe do you have details on this?
-Maintenance felt that all windows should be replaced before vinyl
sidling should be considered
-Joe is this the
intent?, if so the Owners need to be advised
-Maintenance and Owners not aware that all mandatory window
replace has been completed
-Plan per last
Association meeting was two windows per
year to be replaced in each unit
-#124, #222
requesting quotes on window replacement
-Owners concerned that different style
windows are being used from last year, white vinyl verses the gray aluminum
clad
-Maintenance mentioned that new fiberglass doors would not need to
be painted, however less prone to staining
if paint were applied while door is new.
-Association to
advise Maintenance on paint and color, if wish to pursue
================================================================================================
Notes from telephone conversation between
Kurt Ries and Tina Fries on Friday 07/25/03, 12:05 PM:
Tina is currently in the process of getting email setup for
herself and agrees this would be a good means of communication.
We discussed the mission of the Village Advisory Committee and the
members of the committee:
-Joe Kareivis,
Jim Thornton, Amy Plimpton, Mike Rosenfield, David Parot, Kurt Ries
We discuss my role in the over all scheme of things and my primary
task of correlating our Owners open task list to the Maintenance open Work
Orders list. To this end, Tina will discuss with the Maintenance folks setting
up a regularly scheduled weekly status conference call with Maintenance and the
Advisory Committee, Tina and Kurt at a minimum.
We also discussed and made clear, that the Owners task list
supplied to Tina has not been approved and Maintenance should not be engaged
based on the task list. Once the Advisory Committee has correlated the Owners
open tasks to the open Maintenance work orders, remaining tasks will be
reviewed by the Village Association Directors and Advisory Committee for
approval to engage Maintenance.
Tina fully supports getting the Owners wish list documented and
tracking the approved Maintenance work orders is a good process to move forward
with. In this way, Tina has specifics to track Customer Satisfaction and
Business profit/loss and the Village Advisory Committee can keep owners
informed of the current status of tasks.
Tina commented if Joe Kareivis knows the Maintenance current open
Work Orders off the top of his head. Kurt mentioned Joe has good idea on what
is being performed, but we have lost track of the details of the current status
of activities, what's approved, dates and costs. The purpose of our weekly conference call is to document and
update current activities to keep Maintenance and Owners appraised of the
situation with no surprises.
========================================================================================================
Notes from telephone conversation between
Kurt Ries and Will Lewis on 05/30/03:
-Will is Kurt's,
primary administrative contact for Property Management information
-Bolton Property
Management running on reduced work force for summer
-Kurt, will need some time from Property
Management for information and updating documents/procedures
-Bolton Property Management reviewing
their procedures over the next couple of weeks and will advise
-Contact lists, emergence
contact/procedures out of date, Kurt to assist in creating/updating documents
-Will and Kurt discussed having a Village
Association point contact to assist in tracking and prioritizing outstanding
Work Orders
-Will expressed the need to keep Home
Owner Services and Property Management Work Orders separate